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Privacy Policy

Who are we?

Eir Nutra LLC is the organization which collects personal data from www.eirsupplements.com, in turn making it into a data controller. Eir Nutra LLC uses the data in order to improve the site experience, provide users with relevant content, and also service contracts such as the delivery of orders. This is in an effort to help our customers on their journey toward optimizing their health and well-being.

Who’s in control?

Eir Nutra LLC is the “controller” of all the personal data collected and used from this site. This in turn means that it is our responsibility to decide how and why individuals’ data are used and ensure that they are handled legally and safely.

Our Data Protection Officer can be contacted directly here: hello@eirsupplements.com 

What data do we collect, and from where?

Data is collected from various points on the site, and during the checkout process which is managed via the Shopify platform. Typically, the first is when a visitor signs up for our newsletter (which may include a free PDF, guide, or eBook). The data collected at this point is solely the email address of the visitor.

If a user goes on to place an order on the site through the checkout then we will collect the following data:

  • Full name
  • Email address
  • Full billing address
  • Shipping address (if different from billing address)
  • IP address
  • Timestamp of the order
  • Phone number (if it is chosen to be provided)
  • Surveys, Quizzes, and Product Testing
  • Sweepstakes or Contests

We do not process or control any data classed in any of the special categories.

What do we use your data for?

  • We will use your data to service order contracts, ensuring that orders are delivered to the correct address.
  • We will use your data to help manage any queries you may have.
  • We may use your data to profile our aggregated customer demographics.
  • If you have opted in to receive marketing emails then we will use your data to provide you with the content which you can opt out of at any point.
  • To provide customized information and offers on products.
  • To manage and communicate with you about your account with us, including responding to your questions and providing customer support.
  • To process payments and fulfill orders for products placed and order fulfillment and tracking.
  • For statistical purposes
  • To enforce our agreements and policies and comply with our legal obligations.
  • To provide information about our EIR Nutra such as newsletters or other communications, and possibly to deliver advertising and promotional information from our partners and third party vendors.
  • To provide marketing messages, promotions, offers of products and services and other content which we think will be of specific interest to you, where you have consented (or not opted out, as applicable).

 

How do we use your data?

Eir Nutra LLC will process (collect, store and use) the information provided in a manner that is compliant with the EU’s General Data Protection Regulation (GDPR) and the CCPA in the United States. It is our objective to keep your information accurate and up to date, but for no longer than is necessary. By law we are required to retain information, such as that which is required for income tax and audit purposes. How long the personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on the business needs.

WHEN YOU ACCESS THE WEBSITE OR ANY OF OUR SOCIAL MEDIA PLATFORMS, OR PROVIDE ANY INFORMATION TO US, YOU AGREE TO THIS PRIVACY POLICY, INCLUDING THE WAY IN WHICH WE USE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, OR TO ANY CHANGES WE SUBSEQUENTLY MAKE TO THIS PRIVACY POLICY, YOU MUST IMMEDIATELY STOP USING THE WEBSITE OR PROVIDING ANY INFORMATION TO US.

The Website may contain links to other Third Party websites. This Privacy Policy does not apply to information collected on or through any Third Party websites. We are not responsible for the privacy policies or content of Third Party websites as they have their own privacy policies and you should review those privacy policies to determine their privacy practices.

No Information Collected from Children

The content and products offered by us or any potential affiliates and advertisers, are not intended for anyone under the age of 18 and you should not access such content or services if you are under the age of 18. No information is knowingly collected or retained from children. No part of the Website is designed to attract anyone under the age of 18. Children are not eligible to use any products provided by EIR Nutra LLC and we ask that children under the age of 18 not submit any personal information to us or visit the Website.

What is our legal basis for using your data?

In most cases you will have opted in to receive free content, giving us your consent to process your data in order to deliver that content to you. If you have placed an order with us then we will use your details to service the contract of your order. This primarily includes ensuring that the contents of your order are delivered to the address specified. We will also retain your data for legal purposes such as audit and accounting.

Freedom of information

Under the Freedom of Information Act of 2000 we are required to provide certain information in response to Freedom of Information requests. You can make a request by emailing hello@eirsupplements.com . In order to respond to requests we will need to collect your email address.

Who do we share your data with?

We share your personal data with some third parties in some circumstances, as required by our business processes. This includes the use of third party suppliers to perform various services for us. The Third Party suppliers we share your personal data with are as follows:

  • A Third Party fulfillment company which handles orders for us
  • A Third Party email marketing provider
  • Third Party payment processing providers
  • A Third Party data tracking and management provider

How long do we keep your data for?

Eir Nutra LLC will process and hold personal data for at least two months, unless you withdraw your consent in which case we will delete your data. We may hold your data for a number of years for legal reasons, primarily accounting purposes.

What rights do you have?

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organization.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Eir Nutra refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in Section 11 below.

How can you contact us?

If you have any queries or concerns about this Privacy Policy and/or our processing of your personal data, please feel free to get in touch with our us via email hello@eirsupplements.com 

What if you have a complaint?

If you have a complaint please first get in contact with us so that we may resolve it for you. If you are still not happy then you have a right to complain to the Information Commissioner’s Officer (ICO). You can find out more about this by visiting www.ico.org.uk

What if this policy changes?

From time to time we may make changes to this Privacy Policy. When we do we will update this page to reflect the changes. For significant modifications we will notify you by email.

Consent

By giving your consent to this Privacy Policy you are giving us permission to process your personal data specifically for the purposes identified earlier.

Eir Nutra LLC requires consent in order to process your data. You may withdraw consent at any time by writing to hello@eirsupplements.com.

Links to other websites

This site could contain links to other websites that are relevant. Once you have clicked on a link to leave our site, please be aware that we don’t have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Contact Us

If you have any questions or suggestions regarding this Privacy Policy, please contact us as follows:

By mail:

EIR NUTRA LLC
Suite 300, The Timbers, 445 Marines View Avenue, Del Mar, CA, 92014, USA

By email: hello@eirsupplements.com 

By telephone: (853) 261-2411

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